At Ernie Els Biltong, we stand behind the quality of our product and want you to have the best
experience possible. If you are not satisfied with your order due to a defect in the product, packaging, or
our shipping process, we will gladly return your money to you, minus shipping costs, if we are
appropriately notified within 30 days of purchase.
In order to process your refund, we request that you send an email to feedback@eebiltong.com
detailing your experience. This information is extremely valuable to us as it will help us improve our
product and process. Upon our receipt of the returned, unopened merchandise, we will be happy to
provide you with a refund in either the same manner the purchase was made or online-store credit
where applicable.